Privacy Policy

1. Who We Are

Bolaños HVAC ("we," "us," or "our") provides heating, ventilation, and air conditioning services throughout the San Francisco Bay Area. Our website is located at bolanoshvac.com. You can reach us at contact@bolanoshvac.com or (650) 309-9511.

2. Information We Collect

When you submit a contact or quote request form on our website, we collect:

• Full name
• Phone number
• Email address
• Service type requested
• Property type
• Any message or details you provide

We may also collect basic technical data (browser type, pages visited) through standard web analytics tools solely to improve site performance.

3. How We Use Your Information

We use the information you provide to:

• Respond to your service inquiry or quote request
• Schedule and confirm HVAC service appointments
• Send appointment reminders and follow-up communications
• Deliver automated SMS messages related to your service request (see Section 4)
• Send service-related email notifications

We do not use your information for unrelated marketing purposes.

4. SMS Communications & Consent

By submitting a contact or quote request form on our website, you consent to receive automated SMS text messages from Bolaños HVAC. These messages may include:

• Appointment scheduling links
• Appointment confirmations and reminders
• Service follow-up messages

Message and data rates may apply. Message frequency varies based on your service activity. You may opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us at (650) 309-9511.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers (such as scheduling or communication tools) who assist us in operating our business, under confidentiality agreements. These providers are not permitted to use your data for any purpose other than supporting our services.

6. Data Retention

We retain your contact information for as long as needed to fulfill your service request and for a reasonable period thereafter to support warranty or follow-up needs. You may request deletion of your data at any time by contacting us at contact@bolanoshvac.com.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by replying to any email with "Unsubscribe"

8. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: